Client Service Representative

About the role

WltWLT Software is looking for a Client Service Representative to join its Client Service and Support team. The role involves delivering technical assistance and exceptional service to clients using the company’s benefits administration and claims adjudication software.

Key responsibilities

• Provide excellent customer service via phone and email.
• Respond to and resolve client questions, problems, and requests in a timely manner.
• Document all activities and correspondence in the internal tracking system.
• Collaborate with clients to troubleshoot issues and guide them through problem‑solving steps.
• Train and demonstrate the software system to clients.

Required profile

• Minimum 2 years of customer service experience.
• Experience in software technical support; programming or quality‑assurance background is a plus.
• Strong communication, listening, writing, and research abilities.
• Ability to multitask, prioritize, and work both independently and as part of a team.
• Familiarity with the insurance, TPA, or healthcare sectors is a bonus.

Required skills

• Proficiency with Microsoft Office suite: Excel, Word, Outlook, OneDrive, SharePoint, Teams.
• Experience using Adobe tools.
• Experience with DocuSign.

What we offer

• Full‑time schedule Monday‑Friday, 8‑hour shifts between 8:00 am and 7:00 pm ET.
• Potential weekend or overtime assignments as needed.