Intern Service Desk Administrator

About the role

CGTech is looking for a motivated intern to join its Service Desk team. This position offers hands‑on experience in a fast‑paced IT support environment, where you will be the first point of contact for users and learn to resolve common technical issues under guidance.

Key responsibilities

• Receive, log, and prioritize IT support requests via phone, email, and ticketing system.
• Provide first‑level assistance for password resets, basic software troubleshooting, and hardware inquiries.
• Shadow senior Service Desk Administrators to understand escalation procedures and resolution workflows.
• Maintain accurate records of support interactions and resolutions.
• Guide users through routine “how‑to” questions and common IT processes.
• Participate in training sessions to build foundational knowledge of IT systems and customer‑service best practices.
• Help create and update internal knowledge‑base articles and user guides.
• Learn the importance of Service Level Agreements (SLAs) in a service desk setting.
• Collaborate with the broader IT team to ensure timely issue resolution.

Required profile

• Matriculation certificate with a strong interest in IT and customer service, or current enrolment in an IT‑related university program.
• Basic understanding of computer systems, Windows/macOS operating systems, and Microsoft Office applications.
• Excellent verbal and written communication skills.
• Customer‑focused attitude, reliable, punctual and organized.
• Ability to work effectively in a team and follow instructions.
• Any prior experience in a customer‑service role is a plus.

Required skills

• Windows operating system
• macOS operating system
• Microsoft Office suite

What we offer

• Practical experience in IT service desk operations.
• Mentorship from experienced IT professionals.
• Opportunity to develop communication and problem‑solving skills.
• Insight into SLA management and incident escalation.