Senior Movement Operations Associate, Field Support (G6)

About the role

IOM, a UN-related agency on migration, is recruiting a Senior Movement Operations Associate, Field Support (G6) in Bangui. Reporting to the Protection Officer and directly to the National Associate Movement Operations Officer (Field Support), the post supervises field movement operations for migrants and refugees, covering airport services, transit centers, third-party facilities, camps and transportation.

Key responsibilities

• Lead a team of up to eight staff in field activities, including hiring, training, task assignment and regular performance feedback.
• Manage airport services: verify travel documents, assist with formalities, escort arrivals and departures, support people with special needs and send notifications via relevant systems.
• Schedule daily work so that arrivals and departures are covered, and handle urgent issues and financial paperwork with management.
• Coordinate staff at transit centers and third-party facilities, track flight data and delays, and set weekly shifts under the supervisor's direction.
• Arrange meals, snacks and water, and coordinate pre-departure formalities such as counselling, travel loans, luggage, prohibited items, bag tags and clothing.
• Oversee transit centers and third-party facilities for up to 12 hours and overnight, and supervise transportation coordination and identity verification.
• Provide pre-screening, orientation, medical processing support, exit permit support and interpretation at airports, transit centers, camps and facilities.
• Liaise with IOM teams, airport and government authorities, embassies and UNHCR, and alert the supervisor to non-compliance with SOPs or standards of conduct.
• Assist with financial activities such as petty cash, train Field Support staff, and undertake duty travel as required.

Required profile

• High school diploma with 6 years of work experience, or a Bachelor's degree in Social Science, International Relations, Regional Studies or a related field with 4 years of relevant experience.
• Prior movement operations, transportation or management experience strongly preferred; experience supervising a team and communicating with beneficiaries and partners.
• Fluency in French and working knowledge of English; Sango or another Central African Republic language is desirable.
• Level 2 managerial competencies: leadership, teamwork, accountability, delivering results, communication, strategic thinking and vision.

Required skills

• Computer literate with good knowledge of Microsoft Office.
• Strong written and verbal communication and leadership skills.
• Attention to detail, troubleshooting and ability to work under pressure with minimal supervision.