Senior Protection Caseworker (G6) - 4 Positions

About the role

IOM's mission in the Central African Republic (CAR) is seeking a Senior Protection Caseworker (G6) to report directly to the Migrant Protection Officer and to the Migrant Protection Coordinator. The caseworker provides advanced case-management support and non-supervisory technical guidance for complex protection cases involving vulnerable migrants, including third-country nationals, returnees and migrants needing assisted voluntary return support. Four positions are advertised.

Key responsibilities

• Carry out individual protection assessments, identify complex vulnerabilities, document needs and draft case-management plans.
• Follow up assigned cases, make referrals and verify continuity of assistance across legal, health, mental health and psychosocial support, family tracing, GBV and child protection services.
• Share technical information and good practice with colleagues, and flag cases needing review by supervisors or specialists.
• Support safe, dignified post-arrival, temporary accommodation and assisted voluntary return assistance, respecting privacy, confidentiality and the do-no-harm principle.
• Liaise with Central African authorities, diplomatic and consular representations, immigration services, IOM missions and service providers.
• Maintain accurate case records in IOM-approved systems, including MiMOSA, and coordinate with protection, health, MHPSS, movements, logistics, accommodation and finance colleagues.
• Prepare case summaries, operational updates and reports, and take part in protection coordination mechanisms and referral pathways.
• Travel on duty for field visits, airport movements and partner visits.

Required profile

• High school diploma with 6 years of experience, or a bachelor's degree in social sciences, international relations, law, human rights, psychology, social work or a related field with 4 years of relevant experience.
• Experience in protection case management, including complex cases in humanitarian or migration contexts.
• Experience giving technical guidance, quality assurance or mentoring to case-management colleagues.
• Experience working with vulnerable migrants and coordinating referrals with government, UN, NGO and diplomatic services.
• Fluency in French and working knowledge of English; Sango or another CAR language is desirable.

Required skills

• Knowledge of IOM and inter-agency protection standards, human rights, international migration law and accountability to affected populations.
• Ability to review complex cases, assess risk and give practical technical guidance.
• Strong written and verbal communication, including case notes, summaries and reports.
• Proficiency in Microsoft Office (Word and Excel) and digital case-management tools; knowledge of MiMOSA is an asset.