Senior Movement Operations Associate, Field Support

About the role

IOM, a UN-related organization on migration, is recruiting a Senior Movement Operations Associate, Field Support (G6). Reporting to the Protection Officer and directly to the National Associate Movement Operations Officer (Field Support), the post supervises field movement operations activities, such as those at airports, transit centres, third-party facilities, camps or sub-offices, and covers transportation. Applications are made through the IOM e-recruitment system.

Key responsibilities

• Coordinate a team of up to eight staff in the field, including hiring, training, task assignment and regular performance feedback.
• Manage airport services: verify travel documents, assist with formalities, escort arrivals and departures, and support individuals with special needs.
• Schedule daily work so that arrivals and departures are covered, and handle urgent issues and financial paperwork with management.
• Provide meals, snacks and water at transit centres and facilities, and coordinate pre-departure formalities such as counselling, travel loans, luggage and prohibited items.
• Supervise daily discussions on cleanliness and hygiene, and oversee transit centres and third-party facilities for up to 12 hours and overnight, including luggage checks and baggage sorting.
• Supervise transportation coordination, identity verification and briefings, and provide pre-screening, orientation, medical processing support, exit permits and interpretation at airports and transit points.
• Liaise with airport and government authorities, embassies and UNHCR, and alert the supervisor to non-compliance with SOPs, protection mainstreaming standards or the Standards of Conduct.
• Train team members, undertake duty travel and keep paperwork confidential.

Required profile

• High school diploma with 6 years of work experience, or a bachelor's degree in Social Science, International Relations, Regional Studies or a related field with 4 years of relevant experience.
• Prior movement operations, transportation or management experience is strongly preferred, including experience supervising a team and communicating with beneficiaries and partners.
• Fluency in French and working knowledge of English; working knowledge of Sango or another Central African Republic language is desirable.

Required skills

• Computer literate with good knowledge of Microsoft Office.
• Strong written and verbal communication, attention to detail, leadership and troubleshooting skills.
• Knowledge of applicable SOPs, IOM Standards of Conduct and data protection rules.