Guest Service Representative

About the role

The Guest Service Representative (Front Desk Agent) greets guests, handles inquiries, processes check‑ins and check‑outs, and manages room reservations. The role is central to delivering a courteous and efficient guest experience in a hospitality environment.

Key responsibilities

• Assist guests promptly, courteously, and professionally at all times.
• Maintain high standards of service and hospitality throughout the shift.
• Address guest concerns quickly and ensure satisfactory resolution.
• Post guest charges, collect payments, and follow cash‑handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Communicate guest feedback and issues to relevant departments and management.
• Respond to incoming calls, lobby visitors, and internal requests for front‑desk assistance.
• Apply hotel safety and emergency procedures as needed.

Required profile

• High school diploma, GED, or equivalent.
• Experience in customer‑service or guest‑facing roles.
• Proficiency with Microsoft Office or similar applications.
• Fluent English with strong written and oral communication skills.
• Problem‑solving ability, multitasking under pressure, and flexibility to work all shifts (7a‑3p, 3p‑11p, 11p‑7a).

Required skills

• Microsoft Office
• Property Management System (PMS)
• Quore
• PBX telephone system

What we offer

• Medical, dental, and vision benefits.
• Generous paid‑time‑off program.
• Points‑based bonus and daily pay options.
• Employee referral bonus program.
• Opportunities for career advancement within a growing, family‑oriented company.