Full-Time Patient Service Representative

About the role

The Patient Service Representative works in the Business Office to provide front‑line support for patients and visitors. This full‑time, benefit‑eligible position ensures smooth administrative operations and high‑quality customer service within a healthcare environment.

Key responsibilities

• Assist patients with registration, insurance verification, and scheduling appointments.
• Coordinate with clinical staff to manage health unit workflows.
• Maintain accurate patient records using the electronic medical record (EMR) system.
• Handle inbound calls and inquiries, delivering courteous and timely assistance.
• Support billing and insurance claim processes as needed.

Required profile

• Excellent customer‑service orientation with experience interacting with the public.
• Willingness to work a flexible schedule in accordance with department needs.
• Accountability to organizational standards of behavior and professionalism.

Required skills

• Experience with an electronic medical record (EMR) system.