Service Manager

About the role

The Service Manager will lead the service department of a fire‑alarm solutions provider, ensuring high‑quality customer support and fostering long‑term client relationships. This role combines team leadership, operational oversight, and continuous improvement of service processes.

Key responsibilities

• Oversee daily operations of service technicians and dispatchers.
• Develop, document, and refine service procedures.
• Monitor service metrics, identify gaps, and implement improvement initiatives.
• Hire, train, and mentor service staff.
• Handle escalated customer complaints and resolve issues promptly.
• Analyze customer feedback to drive service quality enhancements.

Required profile

• Excellent communication and interpersonal abilities.
• Strong problem‑solving and decision‑making skills.
• Proven leadership and team‑management experience.
• Customer‑service orientation with a focus on building strong relationships.

Required skills

• Fire Alarm technical experience.
• Knowledge of industry regulations and best practices.
• Proficiency in data analysis and reporting.