Movement Operations Associate, Team Leader - Airport Field Support

About the role

IOM, a UN-related agency for migration, is recruiting a Movement Operations Associate, Team Leader for Field Support (Airport) in the Resettlement and Movement Management unit. The post leads Field Support Teams in airport and transit centre operations, reporting to the Senior Movement Operations, Field Support. Applications are open to internal and external candidates.

Key responsibilities

• Lead Field Support Teams at airports, transit centres and third-party facilities, covering arrival, stay and departure services
• Verify identities and documents (exit permits, visas, tickets), assist with check-in, immigration, security screening and customs, and escort passengers to transport or gates
• Support individuals with special needs, provide meals, snacks and water, and help with pre-departure formalities
• Coordinate transportation from consolidation points and transit centres, including baggage handling and briefings
• Provide mission support, exit permit support and interpretation, and enter and update data in relevant systems
• Keep information materials up to date, report issues and non-compliance to supervisors, and undertake duty travel

Required profile

• High school diploma with 5 years of work experience, or a Bachelor's degree in a social science, International Relations or Regional Studies field with 3 years of relevant experience
• Prior movement operations, transportation or management experience strongly preferred
• Experience guiding junior staff and communicating with beneficiaries
• Fluency in French and working knowledge of English; Sango or another Central African Republic language is desirable

Required skills

• Computer literate with good knowledge of Microsoft Office
• Strong interpersonal and communication skills, attention to detail and team-leading skills
• Ability to work under pressure with minimal supervision