Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel industry, handling first‑level support for homeowners using a booking platform.

Key responsibilities

• Handle inbound and outbound customer service calls and manage cases simultaneously.
• Act as the first point of contact for homeowners, providing assistance with modifications, cancellations, deposit claims and escalations.
• Log, classify, and follow up on all interactions while maintaining accurate call history and resolution records.
• Analyze call data, share customer feedback and stay updated on process and platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven customer‑service experience with the ability to multitask between live calls and case handling.
• Solid computer literacy and experience working online.
• Clear, empathetic and professional communication under pressure.
• Availability to work CET hours, including mandatory weekend shifts.

Required skills

• Zendesk or similar ticketing platform.
• Slack or other online team‑collaboration tools.
• Salesforce and standard office tools (e.g., Microsoft Office).

What we offer

• 100% remote work with a flexible, project‑based schedule.
• Hourly rate of 11 EUR.
• Paid training (20 hours) and long‑term collaboration opportunities.
• Career development and learning resources.